Can you order laduree

Range of Products. Home shipment. Delivery by courier. Classic box of macaroons. Shippable box of macaroons. Delicatessen products. The Products eligible for home shipment by an independent carrier are the following: shippable boxes of macaroons, chocolates, delicatessen products, gifts.

Home shipment is carried out by Chronopost. Delivery costs:. The carrier allows the order to be tracked. An email will be sent to the Customer when the parcel is collected from our warehouse and on delivery. The Customer can choose a delivery date when finalising the order. Delivery dates are available up to 3 months after the order date. Day of the order. Delivery Mainland France. Delivery Corsica and abroad. From Monday to Thursday except public holidays.

Information provided at the time of the order. Friday, Saturday and Sunday except public holidays. The following Monday except public holidays. The following Tuesday before 6 p. Day before public holiday and public holiday. The following working day. The 2nd working day afterwards. The Customer is responsible for information relating to the name and address of the recipient. This information must be precise, accurate and complete in particular door code and floor to enable delivery under normal conditions.

The Seller can by no means be held liable for return of a delivery due to an error in the address or it being impossible to deliver to the address provided. If the addressee is absent, the carrier will leave a delivery notification at the place of delivery with instructions on how to collect the parcel. Products eligible for delivery by courier are the following: all Products for sale on the Website except for shippable boxes of macaroons.

Delivery periods by courier vary depending on the service chosen: same day delivery within two hours or delivery on a given date and during a given time slot. The Customer can choose his delivery time slot from among the time slots available and offered to him.

Delivery time slots are available up to one 1 week after the order date. When placing his order, the Customer can choose to collect his Products from our stores, a list of which is given below our "Stores" :. This service is available seven days a week except for days when the Stores are closed during Store opening times. A one-hour preparation period is required for any order placed during the opening times of the Store in question. The Products ordered will be available at the Store in question within one hour from confirmation of the order and must be collected within 24 hours at the latest after confirmation of the order.

The Customer must check that his order is compliant on collection. Once the order is collected no complaint of non-compliance can be accepted. Receipt of the Products occurs when the Customer takes physical possession of the Products the " Receipt". The Customer must check the condition of the Products on their Receipt. In the event of missing, lost or damaged goods, the Customer must state his reservations:.

The Customer will confirm the reservations he has made within three 3 days from Receipt, in writing email or letter to Customer Service. His complaint must be accompanied by a photograph clearly showing the damage to the Product.

After this period, Products delivered will be deemed compliant and free of any defect. Ownership of the Products will only be transferred from the Seller to the Customer after registration of payment of the price by Ogone.

Risks will be transferred on Receipt of the Products. From this date, the Customer will assume full liability for all damage that the Products may suffer or cause.

Therefore, the Products travel at the Seller's own risk. The Seller makes every effort to best meet the needs of its customers. However, the Customer may send any complaints to Customer Service:. If You are not satisfied with the response from our Customer Service, You can then contact the following mediator:.

For more information on the Franchise-consommateur mediation procedure: here For reasons of food hygiene and safety, LADUREE will not accept any return or exchange of foods unless agreed by the consumer service beforehand. If the return is agreed, the Product must be returned in its original condition and packaging accompanied by proof of purchase. Shipping costs will be reimbursed on the basis of the rate invoiced and the costs of return in the case of complaint except for exercising the right of withdrawal will be reimbursed by LADUREE on presentation of receipts.

After analysing the situation, LADUREE will decide at its own discretion on a suitable arrangement, either a refund of the sums paid or a new delivery of the Products within thirty 30 days from cancellation of the order.

By accepting such a replacement or refund, the Customer or any other party involved consents to waive any additional complaint that could be made, including in particular the payment of interest. The right of withdrawal does not apply to contracts concerning supply of the following Products:.

For other Products, in accordance with the regulations in effect, the Customer has fourteen 14 days from receipt of the Product to exercise his right of withdrawal with the Seller, without having to give reasons or pay a penalty, in order to receive a refund or exchange. The right of withdrawal can be exercised in writing on plain paper or using the withdrawal form, a template of which is given in Appendix 1 of these GTCS.

An acknowledgement of receipt on a durable medium will immediately be sent to the Customer by the Seller. Products must be returned within fourteen 14 days from notification to the Seller of the Customer's decision to withdraw, accompanied by the invoice, in their original packaging and in perfect condition so that they can be resold as new. Damaged, soiled or incomplete Products will not be taken back. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product s bought and the delivery costs will be reimbursed; the costs of return remain payable by the Customer.

The exchange subject to availability or refund will be carried out within fourteen 14 days from receipt, by the Seller, of the Products returned by the Customer under the terms of this Article.

The Products sold on the Website comply with the regulations in effect in France. The Products benefit, as of right and pursuant to legal provisions, from the legal guarantee of conformity and from the legal guarantee against hidden defects. Legal guarantee of conformity. Pursuant to Article L. According to Article L. When taking action under the legal guarantee of conformity, the Customer :.

Guarantee against hidden defects. LADUREE is also bound by the guarantee against hidden defects affecting the Products delivered and making them unfit for the use for which they are intended, under the conditions stipulated in Articles to of the French Civil Code, on condition that the buyer proves the hidden defect and that he takes action within two years from discovery of the defect Article of the French Civil Code.

If the guarantee against hidden defects is implemented, the Customer can choose between cancelling the sale and a reduction in the sale price pursuant to Article of the French Civil Code. The content of the Website including, in particular, but not limited to, text, comments, illustrations, photographs and images reproduced on the Site, is the exclusive property of LADUREE and is protected by intellectual property rights.

Any infringement of our brands and the integrity of our Products could justify the introduction of civil or criminal proceedings. In the event of dispute, an amicable solution will be sought as a priority before any legal action is taken. We take the greatest care of every order we receive. No invoice is sent with the shipment. Only a preparatory bill is handed with the package. For any specific inquiry, please address an email to : servicecommercial laduree. Payment Which online payment options are available?

Only payments by credit card are accepted for an online payment. The payments made on our website and the information related to your order are secured. This information is crypted and protected by our online payment service. Your bank account will be debited when your order is being shipped.

At this point, you will receive an email confirming the shipment of your order and your invoice. If your payment is rejected, your order is automatically cancelled.

You should then go back to the section "My account", then select "Renew". You can find your invoice in your account - your orders. You can also ask for it through our contact form. Delivery How are macarons shipped? Our macarons are shipped with thermally insulating packagings to maintain an ideal temperature until delivery. To guarantee the convenient proceedings of your order delivery, you should give us the most precise and complete information when you enter your delivery address.

You should also ensure beforehand the presence of the receiver : all day for deliveries and at the expected time slot for a courier delivery. For companies, the shipment is handed to the reception desk. You must note that some hospitals refuse to take delivery of packages intented for patients or doctors. You can order our products from our website and collect them in the store of your choice. It is possible to select a 2-hour delivery time slot on a desired date from 8 am to 10 am, from 10 am to 12 pm, from 12 pm to 2 pm, from 2 pm to 4 pm, from 4 pm to 6 pm, and from 6 pm to 8 pm.

For deliveries in the rest of France , the delivery date depend on the period of 24 to 48hrs after leaving our workshop. Your online payment must be made before midnight to be taken into account the following day and shipped two days latter.

We work with the company Chronopost. For international deliveries, tariffs depend on the weight, the destination of your order and the date of delivery. When your order is shipped, an email confirmation is sent to you, containing your tracking number. Another email is sent to you following the collection of your package at our workshop, followed by a delivery confirmation email when the package has been delievered. You can change your delivery address or date only if the delivery time allows it.

Your change request must reach us at least 48 hours before the scheduled delivery date, using our contact form. The new delivery address will have to be in the same country as the one initially registered when ordering. If you notice that your order is damaged at receipt, you can send us the corresponding pictures as well as the reason of your dissatisfaction, within the 24 hours following the receipt of your order.

If an item is missing in your order, you should get in touch with our customer service through our contact form. Your inquiry should absolutely reach us within the 24 hours following the receipt of your order. If a problem occurs during the delivery, please get in touch with our customer service using our contact form. Your inquiry should absolutely reach us within the 24 hours following the initially scheduled delivery date.

For hygienic reasons, food products can not be taken back. For any other product, please get in touch with our customer service using our contact form. Others How can I find your stores? You can find all our shops and restaurants by clicking here. We invite you to get in touch with our dedicated service : lid laduree.

Our website offers a vast selection of the products available in stores.